Jason Z blogged about this wonderful ten-minute YouTube video with John Cleese. 

Here's my favorite quote:

People who have absolutely no idea what they're doing have absolutely no idea that they have no idea what they're doing.

In particular, he reveals the power of observation. Ideas do not come from your laptops.

So, have you observed a customer (or non-customer) lately? 

NIHITO. 

Posted via email from Steve Johnson on product management