Choose the word or set of words that, when inserted in the sentence, best fits the meaning of the sentence as a whole. 

Although Rolf is usually quite -------, he was so ------- by the salesman’s rude remarks that he insisted on complaining to the manager.

1.   tractable . . reassured
2.   timorous . . angered
3.   plucky . . offended
4.   valiant . . incensed
5.   diffident . . satisfied